Common Questions

What are the payment options?

We accept payments via VISA, Mastercard, and American Express. Alternatively, customers can opt to pay through PayPal.

What is your return policy?

While we're a small and evolving brand, we unfortunately do not provide free returns at this time. However, if you cover the return shipping costs, we'll happily send out your replacement product at no additional charge.

What is your shipping cost?

Shipping within the UK is £3.50 per order, and orders exceeding £40 qualify for FREE delivery.

How long does shipping take?

The shipping duration typically ranges from 5 to 14 business days following the receipt and processing of your order. Upon receiving your order, we'll promptly confirm its status.

How do i exchange an item?

If you find yourself needing to exchange an item, simply reach out to us via email within 14 days of receiving your product. Please include your order number and details regarding the exchange request. We'll promptly respond with instructions on where to send the item. Once received and approved, we'll process a full refund for the exchanged item. Kindly note that as each item is made to order, you, as the buyer, are responsible for covering the shipping and any associated costs for returning the item for an exchange. For any further inquiries, don't hesitate to contact us. We're here to assist you every step of the way.

What if my item is damaged?

If you receive a damaged item, we're here to help. Simply send us an email with photographic evidence of the damaged item in its original packaging. We'll gladly replace it for you at no additional cost. Please note that you may be required to ship the damaged item back to us. While we cover the cost of replacing the item, we regretfully cannot be held responsible for any shipping expenses you may incur. Your satisfaction is our priority, and we're committed to resolving any issues promptly. Feel free to reach out to us with any concerns.